Message on Hold
Trikon offers on hold music & message on hold recording services to businesses across Australia. Our on hold message recording uses the latest high quality recording equipment and editing techniques. We optimise our digital music on hold for phone transmission to ensure that callers receive a quality performance – our aim is to produce on hold messages and on hold music that keeps your waiting callers happy and holds their attention.
Trikon's recording services can provide a dramatic improvement to your company image by offering your callers on hold messages that convey important facts about your business, including operating hours and featured products. Using on hold messages gives businesses in Brisbane (QLD), Melbourne (VIC), Sydney (NSW), Adelaide (SA), Perth (WA) and right throughout Australia a valuable opportunity to communicate with clients and has the added benefit of reducing dropped call rates.
A custom on hold message, mixed with on hold music ensures that callers know they are being kept on hold. This is important so customers do not feel abandoned or that they have possibly been disconnected. If there are no on hold messages or music at the end of the line, many callers will not wait long before hanging up. If you can provide them with some useful information, on hold phone messages can keep your callers online for considerably longer, allow time for your operators to answer and reduce the stress of callers.
We can also produce simple instructions to assist callers in navigating their way through menus of available options and provide a full range of prompts and voiceovers to ensure that your response to your incoming calls is useful, whilst sounding professional and courteous.